Your privacy is important to Bluebell Yarns. On this page you will find a detailed description of what information is collected about you, how it’s used and how it’s kept safe.
What personal data we collect and why we collect it
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
If you contact Bluebell Yarns using the contact form, your email address and name, along with any other personal details you type in the contact form, will be used to be able to reply to you. This information is only stored in the email itself, will not be shared without your consent, and is not used for marketing purposes.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
When you sign up to receive Bluebell Yarns newsletters, the name and email you give will be stored. Emails are managed through Mailchimp and this is the only location in which your details are stored. You will only receive the newsletter if you subscribe to the list yourself, and you can ask to be removed at any time using either the link on the bottom of the email, or by contacting me directly.
By signing up to the newsletter you give us this information with your consent. You will not be added to the newsletter in any other way.
You may unsubscribe from newsletters at any time using the unsubscribe link at the bottom of each email. You may also contact Bluebell Yarns at any time to ask for your information to be removed.
This website uses Google Analytics. This records:
- Whether you came to this site from another website, and if so which one
- How long you stay on this website
- The kind of computer and browser you’re using
- Whether you have visited the website before
- Your general location
- Demographics and interest reports
None of the information stored can be used to personally identify you. If you do not wish this information to be collected you can deny tracking cookies using the cookie options button on the bottom left of every page of this site. You can also opt out of Google’s tracking cookie, or use a browser plugin to opt out of all Google Analytics tracking software.
All use of Google Analytics falls within the bounds of the Google Analytics Terms of Service.
Who we share your data with
Bluebell Yarns may disclose your personal information if legally required to do so.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
What rights you have over your data
If you have left comments on this site, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
The web hosting used for this website is based in the United States of America. This website has an SSL certificate meaning all information is encrypted before it is sent.
Visitor comments may be checked through an automated spam detection service.
If you have any privacy-specific concerns, you can contact Bluebell Yarns directly at privacy[at]bluebellyarns.co.uk. You can also use the contact form.
How we protect your data
This website has a SSL certificate so all data is encrypted before it is transferred.
Who We Are
119 Merley Lane
You can contact Bluebell Yarns at: contact[at]bluebellyarns.co.uk
We collect information about you during the checkout process on the store.
While you visit our site, we’ll track:
- Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
- Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
- Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Set up your account for our store
- Comply with any legal obligations we have, such as calculating taxes
- Improve our store offerings
- Send you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 10 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.
We will also store comments or reviews, if you choose to leave them.
Who on our team has access
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:
- Order information like what was purchased, when it was purchased and where it should be sent, and
- Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfil orders, process refunds and support you.
We accept payments through PayPal and Stripe. When processing payments, some of your data will be passed to PayPal or Stripe, including information required to process or support the payment, such as the purchase total and billing information.
If you are paying using a payment plan, the details of which will be explained in full on the product page. If you fail to settle your full balance by 10 working days after it is due, your order will be cancelled and refunded.