Your privacy is important to Bluebell Yarns. On this page you will find a detailed description of what information is collected about you, how it’s used and how it’s kept safe. Please note this is not a privacy policy for the Bluebell Yarns Etsy shop. You can view this on the shop itself.

This privacy policy can change at any time, so please regularly review it.

What personal data we collect and why we collect it

Your Information

Comments

When visitors leave comments on the site we collect the data shown in the comments form, also the visitor’s IP address and browser user agent string to help spam detection. An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service Privacy Policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

If you contact Bluebell Yarns using the contact form, your email address and name, along with any other personal details you type in the contact form, will be used to be able to reply to you. This information is only stored in the email itself, will not be shared without your consent, and is not used for marketing purposes.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Newsletters

When you sign up to receive Bluebell Yarns newsletters, the name and email you give will be stored. Emails are managed through Mailchimp and this is the only location in which your details are stored. You will only receive the newsletter if you subscribe to the list yourself, and you can ask to be removed at any time using either the link on the bottom of the email, or by contacting me directly.

Newsletter consent

By signing up to the newsletter you give us this information with your consent. You will not be added to the newsletter in any other way.

You may unsubscribe from newsletters at any time using the unsubscribe link at the bottom of each email. You may also contact Bluebell Yarns at any time to ask for your information to be removed.

Analytics

This website uses Google Analytics. This records:

  • Whether you came to this site from another website, and if so which one
  • How long you stay on this website
  • The kind of computer and browser you’re using
  • Whether you have visited the website before
  • Your general location

None of the information stored can be used to personally identify you. If you do not wish this information to be collected you can deny tracking cookies using the cookie options button on the bottom left of every page of this site. You can also opt out of Google’s tracking cookie, or use a browser plug in to opt out of all Google Analytics tracking software.

All use of Google Analytics falls within the bounds of the Google Analytics Terms of Service.

 

Who we share your data with

If you sign up to the newsletter, your information is shared with and stored by MailChimp. You can read their privacy policy here.

Bluebell Yarns may disclose your personal information if legally required to do so.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

What rights you have over your data

If you have left comments on this site, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

The web hosting used for this website is based in the United States of America. This website has an SSL certificate meaning all information is encrypted before it is sent.

Visitor comments may be checked through an automated spam detection service.

Cookies

Bluebell Yarns uses cookies on this website. Users are asked about cookie use when they first visit the website. After this there is a button on the bottom left hand side of every page where cookie preferences can be altered.

Contact information

If you have any privacy-specific concerns, you can contact Bluebell Yarns directly at privacy[at]bluebellyarns.co.uk. You can also use the contact form.

How we protect your data

This website has a SSL certificate so all data is encrypted before it is transferred.

Who We Are

Bluebell Yarns is run by Rebecca Farley. Please do not visit our business address as it is not a shop.

119 Merley Lane
Wimborne
Dorset
BH21 3AZ
UK.

Store

We collect information about you during the checkout process on the store.

While you visit our site, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of basket contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 10 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

  • Order information like what was purchased, when it was purchased and where it should be sent, and
  • Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfil orders, process refunds and support you.

Payments

We accept payments through PayPal and Stripe. When processing payments, some of your data will be passed to PayPal or Stripe, including information required to process or support the payment, such as the purchase total and billing information.

Please see the PayPal Privacy Policy or Stripe Privacy Policy for more details.