Delivery & Returns

Postage Costs

Second class postage is free for UK orders over £35. Standard postage is free for European orders over £80. Unfortunately due to a rise in international postage costs I can no longer offer free worldwide shipping. If orders are under these values the following shipping prices apply.

UK

2nd Class 1st Class Special Delivery
Up to 75g (stitch markers) £0.90 £1.15 £6.70
Up to 450g £3.00 £3.60 £7.50
Up to 950g £3.00 £3.60 £8.80
Up to 1.95kg £3.00 £5.50 £11.00
Up to 2.45kg £6.00 £9.10 £18.50
Up to 2.95kg £6.00 £9.10 £19.80
Up to 3.95kg £6.00 £11.00 £22.00

 

Europe

 

Standard Tracked & Signed
Up to 75g (stitch markers) £3.00 £8.50
Up to 200g £5.10 £9.65
Up to 450g £7.00 £11.30
Up to 700g £8.25 £12.35
Up to 950g N/A £13.18
Up to 1.2kg N/A £13.58
Up to 1.45kg N/A £14.29
Up to 1.7kg N/A £14.56
Up to 1.95kg N/A £14.77

 

Zone 1 (South America, Africa, the Middle East, the Far East and South East Asia)

 

Standard Tracked & Signed
Up to 75g (stitch markers) £3.70 £9.20
Up to 200g £6.40 £10.10
Up to 450g £9.85 £14.35
Up to 700g £12.00 £16.15
Up to 950g N/A £18.25
Up to 1.2kg N/A £19.75
Up to 1.45kg N/A £20.55
Up to 1.7kg N/A £20.75
Up to 1.95kg N/A £21.05

 

Zone 2 (Anywhere not listed above, or USA)

 

Standard Tracked & Signed
Up to 75g (stitch markers) £3.85 £9.40
Up to 200g £6.95 £11.45
Up to 450g £10.60 £14.90
Up to 700g £12.70 £16.80
Up to 950g N/A £18.95
Up to 1.2kg N/A £20.55
Up to 1.45kg N/A £21.95
Up to 1.7kg N/A £22.40
Up to 1.95kg N/A £22.95

 

Zone 3 (USA)

 

Standard Tracked & Signed
Up to 75g (stitch markers) £3.70 £9.20
Up to 200g £9.55 £14.05
Up to 450g £14.90 £18.40
Up to 700g £17.45 £20.95
Up to 950g N/A £24.40
Up to 1.2kg N/A £27.55
Up to 1.45kg N/A £30.20
Up to 1.7kg N/A £31.35
Up to 1.95kg N/A £32.90

Dispatch Times

Orders will be dispatched within three working days of being placed unless otherwise announced or informed. You will receive an automated email when your order has been received, as well as when it has been posted. If there are any delays for any reason, you will be informed as soon as they become apparent.

Delayed & Missing Parcels

UK Parcels

If you are in the UK and haven’t received your parcel within five working days after it was posted, try contacting your local sorting office. It seems to be more common that they are holding parcels without leaving a card.

For any post sent untracked, we cannot make a claim from Royal Mail until 15 working days have passed. For this reason we cannot offer refunds or replacements until this time has passed. You must contact us within six weeks of your parcel being dispatched to be eligible for a refund or replacement.

International Parcels

If you are outside the UK and haven’t received your parcel within 28 working days after it was posted, please check it hasn’t been left for you to collect. We will not refund or replace until two months have passed with no sign of the parcel. You must contact us within three months of your parcel being dispatched to be eligible for a refund or replacement.

Other

If a parcel is returned due to us being given an incorrect address or because it has not been collected from the delivery office, we offer the option of having the parcel resent to the correct address at your cost, or we will give you a refund of the order price minus the postage cost.

If you place an order after having previous packages go missing, we may ask you to pay for tracked postage, especially if the order is of high value.

Returns

If a product is faulty or not as described we will happily let you return it for a full refund including postage costs both ways. Please note colours can vary greatly on different screens, so while we do our best to ensure photographs are as close in colour as possible, we cannot accept a return in this way unless the yarn is wildly different than pictured.

If you simply don’t like the yarn or stitch markers now you’ve seen it, you can return it within 14 days of receipt as long as it is in the original condition. Please contact us if you want to return something. We will need you to get a free proof of postage certificate when you post the item(s) back to us and send them to our business address. If your parcel goes missing and you don’t have proof of postage we will not be able to issue a refund. All refund requests must be made within 14 days of the products being received. We will refund you the cost of the item plus the postage you paid (minus any postage upgrades) within 48 hours of receiving the returned product.

Customs

For parcels outside the EU, customs labels will be affixed with the correct value of the goods shown. We will never falsely mark a parcel as a gift.